Help
The questions that come up most. If yours is not here, write to us.
Setting up for the first time?
The step-by-step guide: where to read the MAC address and PIN, how to enter them, and what to do if the connection fails.
How do I know whether my stove is compatible?
Start with the brand list. If yours is shown as controllable, check that your stove has a connectivity module and that you can already control it with the manufacturer's app. If you can, Flam will work.
Where do I find my stove's MAC address and PIN?
On the label of the Fumis WiRCU connectivity module. Where it sits varies from one stove to another: if you cannot find it, your model's manual will tell you. The setup guide walks through every step of the connection.
What happens to my stove's MAC address and PIN?
On your phone, they are stored in the system's secure vault (Keychain on iPhone, Keystore on Android). So that Flam can watch the stove even when your phone is off, a copy is kept on our servers, encrypted in a dedicated vault: the database does not hold their value in plain text. They are only used to talk to the manufacturer's online service, over HTTPS, and deleting your account erases them permanently. Flam does not ask you for any manufacturer account password.
What happens at the end of the 10-day trial?
Nothing is charged: the trial does not ask for a card. The app simply reverts to the free version. You keep control of the stove and your schedule; you lose continuous monitoring, detailed statistics and the automations.
How do I cancel my subscription?
From your phone's settings, in the subscriptions section, like any other app. We cannot cancel on your behalf: Apple or Google handles the payment.
Can Flam light my stove without me asking?
Yes, and that is exactly what Flam Pilot and Eco+ do once you enable them: Flam Pilot lights the stove so the room is ready at the start of your time slots, and Eco+ relights it to hold your temperature — including between two slots, unless you chose to switch the stove off outside slots. A ceiling of 10 ignitions a day limits the number of starts, and you can switch these automations off at any time.
How do I delete my account and my data?
From the app, under Settings then Account. Deletion is immediate and irreversible. If you have already uninstalled the app, write to us: the procedure is described on the dedicated page.
Does Flam work without a subscription?
Yes. Lighting, stopping, setting the target temperature and power, checking the stove's status and scheduling the whole week are free, with no time limit and no payment card. The Flam+ subscription only adds 5-minute monitoring, detailed statistics and the Flam Pilot and Eco+ automations.
Does the stove need a WiFi module?
Yes, it is essential. Flam goes through the manufacturer's online service, which only exists if the stove has a connectivity module — today a Fumis WiRCU. A stove with no connected module cannot be reached remotely by any application at all.
Does Flam save pellets?
We publish no figure, because we have not measured one: consumption depends on your home, your habits and the winter. What we have calculated, in simulation across six types of home, is the number of ignitions: a quarter fewer in Balanced mode than in Comfort mode, and half as many in Economical mode. Every ignition avoided spares the igniter and keeps combustion cleaner. Treat any savings percentage attributed to Flam with suspicion: it does not come from us.
Write to us
A question, a stove that will not answer, a brand you would like to see supported: we read everything.
Your stove deserves better than a remote control
Control and scheduling free for life. Flam+ can be tried for 10 days, no payment card required.
- Coming soon to Google Play
- Coming soon to the App Store